Who is Doug Shaw?
I am an experimenter and facilitator and I run What Goes Around Limited, a company which uses innovative engagement techniques to help organisations improve financial and business performance, and customer service. I have over 12 years of experience of sales, sustainability, employee engagement and change management at senior management and director level within a global business.
I enjoy using this experience and my enthusiasm for people and communities to create dialogue and solutions to match clients’ exact needs. What Goes Around works with a number of trusted associates to ensure the relevant expertise is always available to deliver great results.
I’m a member of the expert group supporting the MacLeod led Engagement Taskforce. I write a column for HR Zone, a leading online resource for HR professionals and I’ve been published in several magazines. I curate a global advice forum focusing on service, leadership and engagement, and I speak publicly and to groups of staff about how to link these powerful things together.
My customers talk about me like this: “Doug is engaging, passionate and committed to making organisations a better place to be. Even better than that, his enthusiasm is so infectious; he rallies others to his cause ensuring that change can actually happen.”
I’m married to Carole and we have a daughter, Keira. When I’m not working with clients, I enjoy cycling, playing the guitar, and cooking good food.
Put simply, my life has been built around two guiding principles; I do what I say I will and I help make useful, fun things happen.
WHAT’S OUR PHILOSOPHY?
Reciprocity - Noun. The practice of exchanging things with others for mutual benefit, principle of give-and-take, what goes around.
At What Goes Around, we believe that reciprocity is key to a sustainable business. We apply reciprocity to employee engagement, customer engagement, and social engagement. We use engagement to help you co-create a sense of purpose and success within your organisation and beyond to deliver great service for your customers.
HOW CAN WE HELP YOU?
We help you engage your people to co-create success. We help spark your best talent and unleash enthusiasm and effort. We help you make your workplace a great place to be.
We help you do this in a number of ways, from a simple Story Telling Workshop to a full blown bespoke leadership development programme, sustainability projects, and more. Check Our Services for more information.
HOW DO YOU BENEFIT?
Our work with you, your colleagues and customers delivers better service, improved engagement, increased efficiencies and a sustainable business. Check our Testimonials page for some of the clients we work with, and what they say about us.
