A couple of months ago I wrote a piece called ‘It’s Good to Talk’, which shared some interesting research from New York University and Chicago University on why email is not a good tool to use if you want to be understood. Building from that, here is reason number 256 why email sucks:
I write some crap.
Abdicate Responsibility Send.
It’s your problem now, deal with it.
And if you don’t, I’ll copy a bunch of other folk in just to heap pressure on you, in fact, fuck it, I’ll do that right from the start.
Please – before you send that email, go and see the other person first, particularly if they are at the next desk, or on the same floor, or same building. And if they’re not, then call them. For the most part, email should be our last resort, not our first port of call.