Our Services

What Goes Around helps organisations to combine employee, customer and social engagement to deliver great service. We help people to lead and make their organisations better places to work. We’re passionate about helping you create a great customer experience delivered by engaged, purposeful people, and about turning managers into authentic leaders. We’ve helped not for profit, public sector, and private sector organisations to deliver sustainable financial and business improvement. We believe we can help you too.

What kind of work do we specialise in?

• Engagement: includes social, internal and external communication strategy and development, involving staff in decision making, connecting staff and customers, business growth and efficiency.
• Management, leadership and team development: We work with new and experienced managers to improve collaboration, listening and authentic leadership skills. We’ve just agreed a new partnership with Trainer’s Kit Bag which means we can now offer their excellent Property Trading Game to you. Here’s what some recent players had to say about it:

This creative approach to learning really galvanised what we had learnt about each other in the morning session.  It was a lot of fun and my team got so much out of the day.  

Sam Hobcraft, Director of Gaming, Betfair

(It) takes people away from the conventional, indoor training environment and hence encourages more natural responses and behaviours. Despite the simplicity of the concept, it had been very cleverly thought through, to ensure maximum returns.

Kate Griffiths-Lambeth, Executive Director & Head of HR, Stonehage

• Corporate Responsibility/Sustainability consulting and research: includes planning and executing a CSR strategy, involving staff and other stakeholders, CSR communications and report writing, stakeholder engagement review.

How do we charge for our services?

We believe in being transparent with you. Our project fees are £1,500 per day, and we use this rate when building a project proposal to your specification so you know exactly what you’re paying for. We review major projects with you regularly and we don’t do nasty surprises, ever. You won’t get a bill from us for work you haven’t approved in advance. That’s a promise.

Anything Else?

We also offer Story Telling Workshops, conference and public speaking, and we can help design and run events for you too. If you want a motivated, alternative look at co-creating great things in your organisation, then ask us to come and speak with your top team, your staff, and your customers. We’ve recently engaged with leadership teams, schools, fast track communities in big organisations, and customer service experts. Check our testimonials to see what people have said about us recently. We would be delighted to come and speak with your organisation about connecting engagement to great service, and about how to Stop Doing Dumb Things to Customers, and start making work better, delivering better service, and creating better value.

Use the Contact Us page or call 07736 518066 to start a conversation and find out more.