Tag Archives: action

Let’s Make The Future…

Paul Hebert and Doug Shaw…Look Like The Past We Want.

Paul Hebert (that’s him on the left) wrote something on Facebook in the run up to Christmas. I love what he wrote and Paul kindly agreed I could repost it here. Before that…

Thank You

Thanks to each and every one of you who has popped by to read and comment on the blog this year. Thanks to each and every one of you who has shown faith and confidence in me through hiring What Goes Around and investing in Stop Doing Dumb Things. Thanks to each and every one of you who has inspired me. Without people, you’re nothing.

Everything is mixed feelings. So thanks for the anger, thanks for the laughs. Thanks for the hate, thanks for the love.

Happy New Year. 2014 is packed with possibilities, and my hope is that as you discover them – you either act on them, or have the generosity to give them to someone else who will act on them. Proceed until apprehended. Thank you.

Please

When you ask me to share some ideas, or to quote you for some work, please give me feedback. If I’ve made the approach then that’s my choice, my investment. In those instances I’d still appreciate feedback but hey, I started it and you can’t have everything. But if you started it – don’t leave me hanging around, please.

When we work together – please pay me promptly. Me chasing you for money you owe demeans us both. Please don’t make me do that.

When I make a mistake, tell me and give me the chance to put it right. Please.

When someone comes to you with a new idea, when that person is taking a risk – support them. Please.

Don’t be a jerk, at least not too often. Please.

Happy New Year. 2014 is packed with possibilities, and my hope is that as you discover them – you either act on them, or have the generosity to give them to someone else who will act on them. Proceed until apprehended. Please.

Everything I want for Christmas I Can’t Have – by Paul Hebert

My Christmas list is full of things I really, really want but can’t have any more.
I’m not happy with that.

I want…

My kids to be 5 and 7 again so they can do Christmas cookies poorly and still enjoy the process.

To see the kids lose it again when they get that $15 present that absolutely freakin rocks their world (and via their reaction – rocks mine.)

The last 15 years back so I can spend more time with them.

To go back and do more for my wife on Christmas – not spend more- DO more. It really is about the thought.

To reinforce more traditions and be less easy going about letting folks skip out on decorating the tree or the cookies.

To go back and save more money so we could fly home to see our parents (the Grandparents) more often instead of using that as an excuse to stay home.

To decorate the house more – to let the glow of the lights fill not only the yard but my spirit with just a little more holiday cheer.

To have spent more time on charity work than mall shopping.

To be able for my wife to spend Christmas with her parents – she misses them.

To spend more Christmases with my Dad – miss him too.

To go back about 30 years and tell myself to not pick up that cigarette – and I want to go back a year and not be diagnosed with cancer.

I want, I want, I want.
Sounds so selfish doesn’t it?

Compare that to what I have…

A wife who is more a Saint than many who have already been Canonized.

Children that still say they love me at the end of a phone call and still hug me (my 20 year old boy too) when they leave to go back to college.

A house that is warm.

A tree that is decorated.

A wonderfully fattening Christmas dinner in my immediate future.

A CAT scan with the words at the bottom that say… “No evidence of metastatic disease.”

My Mom – my brothers and sisters – my in laws and the nieces and nephews on both sides of the family.

And finally – I have the ability to start doing many of the things I wished I’d had done before.

So… Merry Christmas to everyone who reads this.

Focus on the things you can DO – not the things you haven’t done. That is my Christmas wish this year.

Let’s all be happier, healthier and wiser.

Let’s make the future look like the past we want.

Ballad of Barclaycard

Katherine’s a good friend of mine, and we were recently talking about the effect of disengagement on customer service. Katherine told me the tale of her ongoing Barclaycard experience. I shan’t go into all the details, but the story is a catalogue of lost paperwork, waiting for the contact centre to answer, failed promises on call backs, and a breakdown of trust. At one point while Barclaycard were searching for (another) lost debit mandate, Katherine was advised by them to pay her monthly credit card bills twice, just to make sure she didn’t incur any debit interest! As far as I know – the matter is not yet resolved.

Regular readers may know that when I recently heard of a similar story involving BT, a short song helped a friend and BT customer to a swifter resolution. Who knows what will happen this time? Are you listening Barclaycard?

Verse 1:

I sent you my debit mandate, and you lost it

I sent another, then another, to be sure

Then you said that I should pay you twice

While you try to find it

So I won’t incur any interest

Are you sure?

Chorus:

I’m lost in the call centre of incompetence

You’re a big company can it really be that hard

I’m asking you to reinstate my debit mandate

I’m going off you very quickly Barclaycard

Verse 2:

Now the months go by and still you keep me waiting

I pay you manually, don’t trust you any more

I dread to think what you are doing to my credit rating

With all these errors, it’s probably gone through the floor

Chorus:

I’m lost in the call centre of incompetence

You’re a big company can it really be that hard

I’m asking you to reinstate my debit mandate

I’m going off you very quickly Barclaycard